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Cox TV Delay

Bmitch 8 months ago

Why is there such a delay on Cox TV? My streaming apps fare about a minute ahead of what I’m seeing on TV. I’ve only notice this the last month or so. Also friends i amchatting with online their TVs are a minute ahead of mine.

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ericmac73 7 months ago in reply to TiffanyR +2

You need to escalate this ASAP. Cox switched from Mpeg2-to Mpeg4 encoding. When doing that Cox has a severe delay on live sports. I am watching the baseball game right now and "live tv" is around 3 to...
TiffanyR 8 months ago +1

Hello Bmitch, I am sorry to hear about the trouble that you are experiencing with a delay in what you are watching. Is this affecting all channels? Does this happen on all of the TV's in the home? If...
Bmitch 8 months ago in reply to TiffanyR +1

It happens on all TVs and all channels. I even had a technician come out and he couldn’t figure out why it’s going on. The only thing he suggested was upgrading from the contour one to the counter to...

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0 TiffanyR 8 months ago

Hello Bmitch,

I am sorry to hear about the trouble that you are experiencing with a delay in what you are watching. Is this affecting all channels? Does this happen on all of the TV's in the home? If you have not already tried this, can you unplug the coaxial cable and the power cable from the cable box for 30 seconds and then reconnect them? It is possible to see some delays, due to propagation delay or the amount of time it takes the signal to travel from the sender to your TV box. This does not usually cause a full-minute delay though.

Tiffany R.
Cox Support Forum Moderator
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0 Bmitch 8 months ago in reply to TiffanyR

It happens on all TVs and all channels. I even had a technician come out and he couldn’t figure out why it’s going on. The only thing he suggested was upgrading from the contour one to the counter to but I don’t wanna do that if that doesn’t fix the problem.
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0 SharonL 7 months ago in reply to TiffanyR

Hello Waffle,

My apologies. I am sorry to hear about the trouble that you are experiencing with a delay in what you are watching, Can you please make sure all connections are finger tight and make sure cords are undamaged. Can you please tell me if this is affecting all channels? Does this happen on all of the TVs in the home? If you have not already tried this, can you please unplug the coaxial cable and the power cable from the cable box for 30 seconds and then reconnect them? It is possible to see some delays, due to propagation delay or the amount of time it takes the signal to travel from the sender to your TV box.

Thank you.

Sharon
Cox Support Forum Moderator
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0 ericmac73 7 months ago in reply to TiffanyR

You need to escalate this ASAP. Cox switched from Mpeg2-to Mpeg4 encoding. When doing that Cox has a severe delay on live sports. I am watching the baseball game right now and "live tv" is around 3 to 4 pitches behind. That's absolutely garbage. I can watch the game on my phone and it will be ahead of Cox. If this doesn't get fixed then I will be dumping Cox as other members have mentioned.
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