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hammerva's avatar
hammerva
New Contributor
3 years ago

Why does all DVR recordings start at the 30 second part?

Hello.  I am wondering why is it that why we watch a recording of DVR that it starts at the 30 second mark instead of the beginning.  At this point I always record a minute early because of this.  Is there a setting that is causing this?   Can it be changed?

Thanks

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  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @Hammerva, There are a few possibilities that could be causing this issue. First, is the cable box showing the correct time? Also, is this happening with the recordings from just one channel or all recordings from all channels? -Allan, Cox Support Forums Moderator.
    • hammerva's avatar
      hammerva
      New Contributor
      3 years ago

      It seems to be happening on all the recordings that automatically don't put it at 1 minute early.   As far a the time the time does seem to match the system time.  Now who knows about the seconds on the DVR box 

      • LisaH's avatar
        LisaH
        Moderator
        3 years ago
        If this is the case, you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us via email at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator Lisa