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Lately Cox services are really unreliable. Another lenghty area outage tonight on all services: TV, Internet, and Telephone. In the last 6 months we got at least 15-20 of these. No, it's not just my line, these are outages published on the Cox website. We pay top dollars for these services. Very disappointing and disruptive for those who rely on internet to work. We shouldn't be paying for those days when the service is not available.
You are not alone. My service in Rancho Palos Verdes has recently been very flaky with outages happening randomly that would last a few hours. I never once received any credits.However, my service has been worse since Saturday at 3:00pm PST when we experienced an outage. Now only local channels are available. None of the channels for preferred and advanced TV service are working. Additionally, a premium channel ,TV Japan, has been unavailable for the past 3 days.
Every day, Cox declares an outage is detected. They declare service would be restored at some time in the evening. When the service is restored, not everything is working. Every day, I contact Cox to say my services are still down. I have yet to hear from an advanced technician. Nor from customer service about a credit.
I contacted COX multiple times about these frequent outages. I was never offered any credit. So don't waste your time, unless you are satisfied with more apologies.
Customer service is trying their best to keep customers happy (appreciated) but I dont believe they have the authority to offer credits in these situations.
I'd be happy to be wrong here. If you ever got credit back as a customer due to poor service, please reply here.
I am also looking forward to the end of this monopoly, after being a Cox customer for 20+ years.
Thank you for the suggestion, Ben. I did that 5+ times, as my previous message maybe too subtly indicated. I think at this point I've given up. Thanks again for the repeated suggestion to contact customer support. They just said "sorry we have another outage in your area".