Error message XRE 03059

Hi, since the cox outage June 8, 2021 we have not been able to access all of our channels. This is truly frustrating as we pay our bills in full every month. If this is not resolved soon I would like a credit on our bill. Please help resolve this issue.

  • monwald1,

    I am sorry to hear that you are having channel issues since the outage. I would recommend powercycling the cable box by unplugging the power for 30 seconds and then reconnecting it. You can also reboot the cable box by using our Cox App. www.cox.com/residential/learn/cox-app.html Please let us know if you still have trouble getting these channels after performing the powercycle/reboot.

    The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Tiffany R.
    Cox Support Forum Moderator