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As soon as Cox went from analog to digital the degradation of reception has steadily gotten worse while they continue to up prices by 8 - 12% per year - supposedly "upgrading" their "infrastructure".
Yes, this "improved service" is why our cable bill doubled in 5 years. COX - say it out loud - its all in the name!
What cable box do you have? Contour 1 or Contour 2? You could check the diagnostic for signal strength.
1. Hold down exit button for more than 5 seconds2. Press the down arrow twice3. Press 24. Down to system and right arrow to page 5 of 9
you can reset the cox cable box anytime thru the website on calling calling for remote reset.
No YOU CANNOT! Cox either
Translation: We got your money so FU! We know we haven't upgraded our infrastruction since 1980 and it is ovreloaded. But HEY - we have a government monopoly for TV, Internet, and VOIP services in your area with no regulatory oversight so we are going to abuse the dickens out of your until you DIE!
Thank you for the "secret code" to system pages, but this box only goes to step 2 (which displays SAP and CC options along the bottom of the screen). Step three then takes you to channel 2, and there is no equivalent to step 4.
It is a Cisco Model 4742 HD Pro (non-DVR) provided to us barely 18 months ago (forced upgrade to "countour" that REMOVED menus like you describe and easy to use guide for very limited "settings" menu and a guide that is practically useless and almost always inaccurate for at least two or three channels every night of the week). These are the boxes (we have two) with 1980's technology plus firmware patches that runs at 115-def F even when "off" and that regularly will stop TV feed on all channels and ignore operation of remote while "Loading information..." and regularly posts "signal temporarily unavailable, try a different channel" even when the signal is not breaking up.
All COX based diagnostics report "no problems" and so, with agreeing to a hefty service call fee they won't even look at the issue. It is clear: over-saturated hardware with no distribution / drop amps added to boost signal strength to the proper level, AND NO QoS head-end software to catch / correct problems at the head-end.
Like clockwork, at either 9:15 PM or 12:00 midnight all the locals go into unwatchable macro-blocking, dropouts, freezing or simple a black carrier with no AV Other channels in the 102x - 1310 range (Including HBO channels) will start this behavior at random times, usually during the solution to the who dunnit or the critical part of a conversation or joke. An COX will not provide refunds for the hours of unreliable or no service unless you waste a LOT of time making a stink.