Secondary box stopped working when cox went to download new software. Cox tech says secondary box not communicating with primary. Can I plug in secondary box somewhere near primary box without tv so that itt can download new software?
An on-site tech or over-the-phone? If phone attempt, secondary is online. Have you rebooted or reset anything yet?
I talked to tech over the phone. The next time was online chat. Everything has been rebooted I think more than once.
I think its probably is sequential boot process. If secondary needs to communicate with primary, I'd unplug both...wait a few minutes...plug in primary and when primary is fully online...plug in secondary.
