Want to learn how to use the Support Forums?
Read the forum guidelines
Secondary box stopped working when cox went to download new software. Cox tech says secondary box not communicating with primary. Can I plug in secondary box somewhere near primary box without tv so that itt can download new software?
An on-site tech or over-the-phone? If phone attempt, secondary is online. Have you rebooted or reset anything yet?
I talked to tech over the phone. The next time was online chat. Everything has been rebooted I think more than once.
I think its probably is sequential boot process. If secondary needs to communicate with primary, I'd unplug both...wait a few minutes...plug in primary and when primary is fully online...plug in secondary.
No luck. First screen says. A software update is in progress. Attempting to acquire current software. It never budges past 0%. Next screen says Give us a call. We’ve run into a problem here...
Sounds like a issue with the upstream. Do you have Cox internet? If so, try putting the box on the modem outlet and see if it can upgrade there.