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I'm in the Wichita KS market and have used a CableCard with an HDHomerun prime for several years. Starting yesterday morning, I lost all non-local channels. After talking with Tech support, we repaired my cablecard and did a channel scan. The channels came back, but they all now have DRM, meaning I can no longer watch any of them.
There are similar posts of this happening recently in other areas and in some (Tulsa, OK - Omaha,NE) It sounds like the DRM was later removed. How can I get Cox to remove the DRM for cablecards in the Wichita/KS market ?
- PS - I'm able to tune test channel 1987 without issues, however the "test" channel for the recent changes was not set up with DRM.
I had a call yesterday with two gentlemen. It was explained that the DRM change is permanent. During the call I asked about other markets and them having DRM removed after this change - they shared that the other markets have had DRM re-enabled and that DRM on CableCard channels is now a permanent, Cox-wide setting.
Today I canceled my Cable TV service. It was fun while it lasted. RIP CableCard.
Jonathan: Likewise- if Cox decides to remove DRM on CableCard, please let me know and I'll happily become a TV customer again. I've already cancelled and turn in my equipment.
ICT123: I read the same about the HDHomerun apps, but quick testing on a couple of my Android devices, I still get a DRM and failure to play the DRM channels. It's probably something to do with my devices, but I couldn't get them to work.
WiderMouthOpen: I believe I talked with a support/moderator and someone from the TV department. They called from a Georgia phone number (corporate Cox?). They were nice and we had a frank conversation - I may not agree with DRM being added, but I didn't get the impression throwing a big fuss would do any good. We rarely watch TV these days (enjoying time outside and busy with other tasks) and what we do watch we can get over-the air fairly easily. So for us, even if we could get CableCard to work with DRM or even if we could "fight" long enough and DRM would be removed, it's just not worth the energy/effort for us.
I've had a feeling for the past few years that CableCard was on it's "last leg", but was optimistic that the "test" channel showed my service would still work thru the advertised changes - Cox probably should have put DRM on the test channel to tip us off that it would be a problem, but whatever. I do wish anyone luck that fights to get it removed. Let me know if you get anywhere. :-)
Add NW Arkansas to the list, please, if we're not already included in the KS region.
And thanks for following up! See my other post below about the "Copy Flag" which is really the issue here, and might get the problem to the right people better than asking about generic "DRM". My discussions with Cox employees in the past is that the Copy Flag was intentionally set as Copy Freely, which is always has been until last week here, but it's something that is often mis-configured because few people at Cox know what it is and few customers (just cable card users) would notice.
Same problem here in Bentonville. Cox are clueless and have sent 3 separate technicians to my house for a total of 6 hours blaming my equipment. Hopefully they resolve it soon but they really need to be better trained and coordinated.
Any update yet? I called customer services a week ago and was told that it had been “escalated to Atlanta” however they had no visibility to what was going on. Who at Cox can step up and take the lead in getting this sorted?
Well, I’m still waiting for a resolution. Nearly 6 weeks without acces to the channels I’m paying for. Multiple phone calls to chase up, no update. This is ridiculous. When is this issue going to be resolved?