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shirow's avatar
shirow
New Contributor
4 years ago

DVR keeps freezing

My DVR keeps freezing up. I’ve exchanged the box and the replacement is doing the same thing. Any ideas?

5 Replies

  • CurtB's avatar
    CurtB
    Valued Contributor III

    Does it just freeze while a live or recorded program is in progress or immediately after pressing a button on the remote?  What kind of DVR is it? 

    • shirow's avatar
      shirow
      New Contributor

      It happens while playing back a recorded program 

      • CurtB's avatar
        CurtB
        Valued Contributor III

        I don't know if you have a Contour 1, Contour 2, or Wireless 4k Contour Stream Player, but my guess is Contour 2.  A cable TV signal is required to use FF, Rew, or Pause when watching a recorded program because a response back from a Cox server is required for remote commands.  But, if you didn't press a button on the remote, playback of a recorded program already in progress would have continued for Contour 1.  I'm not sure about Contour 2.  Since you've replaced the box, a poor signal is most likely the cause of your issue.  Contact cox.help@cox.com and include your full name, the service address and a detailed explanation of your issue.