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It would appear that as of today (1/7) Cox seems to now tagging all their non-local channels as DRM in the OC? Can anyone else confirm this? Those of us using a HDHomerunPrime are certainly not going to be happy with this decision as it limits the use of the HDHomerun to live tv viewing only and no DVR functionality. Please tell me they don't plan on keeping this permanently (as forcing people to reevaluate their tv options is not conducive to keeping existing customers around). Judging by the forums, its a case of 'welcome to the club' and 'good luck with streaming'.
Allan, it looks like this problem has been verified by several Cox users, and now it appears that it has been resolved.
Is there any way that you could give us some actual verified-by-Cox information about what they did and why? This kind of thing costs each of us users many, many hours of troubleshooting and talking to Cox representatives that, frankly, don't know much. Even the level 2 and level 3 support people didn't have a clue what was going on.
Even if us customers are kept in the dark, it would be useful to educate your support staff. Imagine how much time could have been saved if THEY actually had a clue as to what was going on.
Things are back to normal for me too. welp tfjield, they did send out that email in December. So you should have been preparing this whole time.
Actually, I didn't receive that email. I just checked again in case I missed it. Where are you located? I'm in Mission Viejo. Maybe it's not for all of the OC?
Anyway, I had seen mention of it here and I checked. I could see channel 1987 throughout this whole fiasco.
It's funny, this isn't the first time this happened. Many years ago, maybe in 2011 or so, DRM was applied to all the channels, but then a few days later went back to the way it was. This was in Irvine. Never heard any explanation from Cox back then, either.
The text I referred to above was slipped into the 'news from Cox' section of my October Cox bill (in Irvine), not necessarily in a separate email or notice. Probably easy to miss, assuming not many people more than just glance at each monthly bill.
CoxOCcustomer Oh, thanks, I found it! Yeah, same place. The channels at 1000+ are still there, though. I hadn't realized that the 2-digit channels were now in HD since I never tune to them. Good to know!
They're bound to remove the 1xxx channels eventually. Hopefully its because they plan on using new 1xxx channels for 4k versions of the channels, like they did when moving from SD to HD (but that's probably just wishful thinking on my part).