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I’m having issues with my cable box and was told we would have to go to the store to get it switched out for a new one. Is there any way I wouldn’t have to go to the store to get it switched?
What kind of issue are you having? Have you tried a reset? See link below:
OP can also locally reset the cable-box via a feature within Contour.
If a user presses the A button on the remote, there's a Restart (reboot) or System Refresh option.
I thought the local reset is different then a reset from the headend.
I think a local "reset" is a reboot. You're right about the term reset as to reset the network configuration between a headend and device.
"System Refresh" may be just sloppiness to mean Reset. Contour explains System Refresh as "Multi check process that can fix account and set top box problems." The words "account' and "multi check" leads me to think an actual reset.
if by headend you mean from cox, it will include updates if done by actual online tech, not just a refresh after signing into cox or automated refresh on phone!
Yes, by "headend," I'm referring to Cox and for a cable box, it's its connection to the Cable-TV Distribution System.
However, updates for a cable box is a different process. I'll use an ol' timey example because, you know, you're so old. You boot your computer into the OS and get the following error: Missing DLL Files. You reboot again but get the same error. Hmm?
Remember the CD and CD drive? When you bought a new computer, you also got a CD with its OS. You insert the CD to reboot the OS from the CD. This is a reset. You're using the CD to reload (fix) any corrupt scripts and replace any DLL files. It's not an update but a reset to the original, working state.
Updates are different because you're updating the OS. However, if the error was your computer not getting updates, a reset could reset the original script to actually check for updates. I wouldn't think you'd want to combine correcting an original script and updating an OS at the same time.
oh yeah i remember!! either bsod, missing ddl files,other errors i quick format...do a full install & be done with it!!
you're right i am old!!
An instinctive reinstall would have been quicker but most people also had personal files on their hard drive. A reload would have not only repaired any errors but preserved personal storage. Remember partitioning a hard drive and jumpers?