Forum Discussion

Boltl's avatar
Boltl
New Contributor
4 years ago

Streaming services shut down frequently.

 This started about two months ago and support directed me to change out my box. I have done so and the same thing is happening. Start watching Netflix, Amazon, Peacock, etc.  and within a few minutes the screen goes blank and returns to last channel watched. Any fix/remedy for this?

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  • Hi

    We would like to help get this fixed. I have not heard of this issue. Please reachout to us privately with your account informations so we can check the connections to your modem. Please include a link to this forum post.Our email address is cox.help@cox.com . You can also reach out to us on Twitter and Facebook through the links below:
    www.facebook.com/.../
    https://twitter.com/CoxHelp

    Greg P
    Cox Forums Moderator
  • This has been happening to Me too.  Netflix and prime video just goes blank after random amount of time.  It’s already happened 5 times tonight.

    • BenS1's avatar
      BenS1
      Former Moderator
      @ChesterHouse, Hi, Please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address and we can take a look at this issue for you.


      Ben S.
      Cox Support Forums Moderator