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What is the status on this.
I want to be able to click, click, click, done...
I do not want some 20 year old spending 10-15 minutes trying to upsell services to me..
As a customer, I should be able to modify my services without dealing with "retention"
If this service has not been created, even though I read responses from 3 years ago say it was, I will likely need to shop elsewhere or cut the cord.
"we make it easier on the customer!" Cox motto.... So with that, where is the modify service button.
@XavierB, I just used the website two days ago that OP was asking about.
Update: An email reply just received from a Cox Social Media Support Specialist to a question about the availability of this website said:
"The option to shop for Cox services is available to all".
Cox just confirmed that the "Shop For Cox Services" website is available in all markets.
@XavierB, you may not have gotten the memo.
you can't downgrade online only upgrade you added the sports package you didn't remove anything
Andrew Wees said:you can't downgrade online only upgrade you added the sports package you didn't remove anything
I didn't say I downgraded and I didn't add anything. I selected the only plan that otherwise matched what I had before my service agreement expired. The sports package was included as a signing bonus.
When I view my offers on the website, I see options to select speed plans offered by Cox, including slower speeds than the plan I was in. When I checked the next slower speed option and applied the filter, three offers were displayed in ascending price savings sequence. Each was for 67% less speed and Wireless 4K Contour Stream Player, with the following differences:
These weren't options that I would want, but they were downgrades that I could have selected. So, it is possible to downgrade online. But there's no guarantee you'll be able to get the new plan you want. However, it's still worth a look to see if there's a plan option that's better than what you have now. I found the same plan I had before, plus the new sports package, for a cheaper price.
It's easy enough to check what I've described. Sign into the Cox website and see what service plans are available to you.