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Encore_and_Movi's avatar
Encore_and_Movi
New Contributor II
4 years ago

Contour issue with Chrome

Hi there. I'm at a point where I don't know else to try. I have contour & have recently run into an issue I can't solve. When I try to watch live tv using Chrome, I get the following message:

Sorry, we're having some trouble

Contour is not available at the moment. Please try back soon.

(Error ftde.xact.3322.1000136)

I can open Contour in ME, but my preferred browser is Chrome & actually it shouldn't matter. This is a laptop with all the power & speed one could want. Modem & router resets did nadda. Clearing browser cache & history is nadda. Any help greatly appreciated.

JJ

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  • CurtB's avatar
    CurtB
    Valued Contributor III
    4 years ago

    Here are some troubleshooting things you can try.

    1. Make sure Chrome is updated.

    • Click Customize and control Google Chrome icon (three dots in upper right)
    • Hover cursor over Help.
    • Click About Google Chrome

    2. Delete watchtv.cox.com cookies. This will force re-authenticating with your Cox credentials.

    • Click Settings.
    • Click Privacy and security
    • Click Cookies and other site data
    • Click See all cookies and site data
    • Enter watchtv.cox.com in the "Search cookies" box
    • Click Remove watchtv.cox.com

    3. Reset permissions for watchtv.cox.com to default settings (just in case).  

    • Enter watchtv.cox.com in the Omnibox.
    • Click the View site information icon just left of the Omnibox.
    • Click  Site settings
    • Click Reset permissions

    4. You must "Allow" Flash when using Chrome.  While in site settings:

    • Select Allow for the Flash setting.

    5. If the error remains, try checking Chrome extensions.  Make a note of the ones that are "On".  Turn each one "Off" one at a time and test to see if it eliminates the error. 

    • Type chrome://extensions/ into Chrome's Omnibox and press Enter.

    6. If everything fails, you might consider re-installing Chrome.

    • Encore_and_Movi's avatar
      Encore_and_Movi
      New Contributor II
      4 years ago

      Thank you! Resetting permissions for this site did the trick. Oh the little things! :-)