Want to learn how to use the Support Forums?
Read the forum guidelines
Using YouTube you would hit LAST to go back to the last section. or search you were in. Box did an update and last no longer functions as it did. I did a reset app, same problem exists.
I even did a box refresh.
I have done a box refresh, no help. Reset YouTube app multiple times no help. When you hit last its the same as hitting info now. Instead of jumping you out of the current video or menu and back up one level it just splits the screen in half and you have to scroll all the way down hit home and end up back as if you had just started Making the app a horror to use vs other solutions.
Same here...This last update totally negated any fix that previously worked.
I wonder how we can get Cox to fix this? I’ve called them 3 times already about this and they have no clue what I’m talking about and have not been able to offer any kind of help whatsoever other than to tell me that the remote is probably broken and I need to get a new one (which proves they don’t understand the underlying problem). Do any Cox moderators/employees actually read any of this? Someone help us!
Thank you, Maria!!!!!
How long will you wait to receive feedback from video/programming? Allan passed this issue to them 2 to 3 months ago. At some point you may begin to lose customers. I have this issue also.
Kenner said:I did a reset app, same problem exists.
They already did a app reset. Tell the Video Solution team to come up with something better.
I forgot to mention, I did that twice made no difference. I like WiderMouthOpens suggestion.