Forum Discussion

kbb1897's avatar
kbb1897
New Contributor
5 years ago

Cannot get my new service working and support keeps me hanging.

I ordered new service and connected my boxes and went online to activate them and it shows it activated but it hasn't. I get a tech support agent that I really can't understand and then says I need tier two support. So they transferred me and I waited thirty minutes and nobody ever answered. I talked to another tech support person on chat and said tier two would contact me but it never happened. It has been several days and I am left hanging so I am wondering is this the type of service I will be receiving. The equipment I was sent is disgusting. It had food and gunk in the cracks. This is unacceptable all the way around.

1 Reply

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hello, we sincerely apologize for the unfavorable experience. Can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com? We'd like to work with you on activating your services. -Kevin M. Cox Support Forum Moderator