Forum Discussion

Rich_R's avatar
Rich_R
New Contributor
5 years ago

Contour Box Broken

My contour box is stuck on the welcome screen and box says "boot". It will attempt to boot for approx10 minutes then shut itself down and try again. I have checked all of the connections, unplugged for 10 seconds and plugged it back it. Problem continues. Help!

2 Replies

Sort By
Replies have been turned off for this discussion
  • CurtB's avatar
    CurtB
    Valued Contributor III
    5 years ago

    You might need to unplug your receiver for longer than 10 seconds.  The recommended time is 30 seconds.  If that doesn't correct the problem, sign in to your Cox account and try the Cox "Reset My Cable Connection" tool.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi Rich, are all receivers impacted by this issue? If you have DVR capabilities, then you will need to unplug the host receiver first. This is because the client receiver may need to sync back up to the host receiver. Once the host has finished rebooting, please power-cycle the client receiver. If issues persist, please include a link to this forum thread and email us at cox.help@cox.com. Chances are, we will need to schedule a service appointment. -Kevin M. Cox Support Forum Moderator