Want to learn how to use the Support Forums?
Read the forum guidelines
I transferred my service a few weeks ago -- when we moved we switched to the wireless dvr and now have 4 contour boxes
3 boxes seem to work fine
One box, on the TV we use the most in the family room, (a new smart TV -- samsung qled) is giving us trouble. Each morning when turning on either "All power" or just the "TV power" button, the TV isn't recognizing the HDMI source of the cable. So each time, we do a hard reboot and it restarts and works fine.
We did have a tech come out last week (he was coming anyway to set up the homelife service). I wasn't home at the time -- He apparently said it had to do with some setting and thought he had fixed it -- not sure the details. Regardless, that was 4-5 days ago and it still re-occurs each day.
We moved into a new home that is wired for TV in multiple rooms, but when Cox came out, they installed the "wireless" system - don't know why. We have the same problem. We only have one Samsung TV at the present time, and every morning we lose the TV connection and have to unplug and replug the Contour box. Then it works again. Very frustrating since nobody seems to know the cause or solution. I'm wondering if we went back to a "wired" solution the problem would go away.
I’ve noticed the light on my contour box is always on/solid. It only turns off briefly for my “daily reset.”
One of my suspicions was that it had to do with the daily update... dunno
I did try swapping a box from a different tv in with this samsung... when I did, i unplugged the samsung and re-set up the cable & paired the remote (all last night) & had it working fine..
This morning, my girlfriend powered it on and a screen came up we hadn't seen before -- it had the COX icon in a circle in HDMI 1 input but the message read "Check device power" "check that the device is connected properly, then try turning on the device by selecting the button below" which showed a "Power on" button -- she tried to select that but the cable didnt/wouldnt come on
That's exactly the same message we get and cannot do anything except unplug the Cox box and plug it in again.
Hey everyone, If you are experiencing issues with the Contour 2 Wireless 4K receivers connecting to the Samsung TV's, please kindly provide the make and model numbers of the Televisions in this thread. I am working on having this case escalated. Please also ensure your TV's are up-to-date with the latest Firmware from the manufacturer. I have some additional questions also. When the TV is turned off, and the wireless receiver is still powered on, does unplugging the HDMI cord from the TV and plugging it back into the TV resolve the issue without having to manually power-cycle the equipment? Are all wireless receivers in the home experiencing this issue, when switching them out with the TV? -Kevin M. Cox Support Forum Moderator
My tv is a Samsung Q70. It is updated. And no, unplugging the hdmi does not make a difference. I’ve tried swapping inputs, hdmi cables, etc. Only a power reset. Unfortunately I only have one streaming box so I can’t change it out for another.
model no: QN65Q60RAF
type no: QN65Q60RA
version no: AA02/QRQ60
Thanks Kevin M -- I will tweet at that handle
I think the firmware is updated, the tv is brand new.. I'll look into that
I think the answer to your question of just unplugging the HDMI cord from the TV when the TV is off is NO, you need to do the whole re-power cycle
Our TV is a 65 inch Samsung we purchased at Spencers just a couple of weeks ago.
Model # QN65Q60RAF
Type # QN65Q60RA
Model Code QN65Q60RAFXZA
Version Number FA01/QRQ60
a cox tech came today (I couldn't be home). I am not sure if he did much/anything, though seemingly this morning the problem did not happen and the cable came on when powering the system on.
i am getting this second hand but the tech said there is a system wide update that will be pushed by cox over the upcoming weeks that will complete the "handshake" so when the tv is turned on the cable box is turned on too & that this has been an ongoing issue w/ 4k tvs
i guess we will see..
thanks all for help :)