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I have my third 9865HDC and all have had the same issue where the recorded program stops and give a error to call some 800 number and report a ref 22.214.171.124 or it freezes and after a long pause jump several minute further into the program. This is happening about 20% of my recordings. I am paying for the 6 program Concur DVR option which if I cannot get 20% of what I record it is not worth it. I know Cox is going to tell me to swap units but how many times do I have to do this to find a working unit. Also I cannot get my Caller ID to work on this unit. Seems Cox has a major equipment issue. I have been a loyal Cox customer of decades and for what I am paying them perhaps it is time to give AT&T Uverse a shot. Any ideas other than swapping unit doe another dud?