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I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR box, done a system refresh and reset Netflix.
Only the Contour DVR box is affected. the wireless receiver is able to launch Netflix. I have power-cycled the DVR, done a system refresh and reset Netflix from the troubleshooting menu with the remote. I also rebooted the modem.
Our video team believes that this may have been part of a short outage. Can you please test again and let us know if you still experience trouble?
BrianCox Support Forum Moderator
Thank you Brian. Unfortunately, I tried again this morning and I am receiving the same error. A Cox technician we worked with to set up our new Contour DVR says that this is a back office issue. Please advise on what we can try next. The only reason we switched to Contour from our old DVR box was to stream Netflix and Prime Video.