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Data light on my Contour Box is a steady yellow, beginning yesterday. I reset it and it went off.Today when I turned it on it was back to yellow. This is reported on DSL Reports as well. What gives?
It is on continuously as long as the power to the box is on. This is like day 4. No, I don't unplug the power at night!!
Had the same problem and unplugged box to reboot. That didn’t work so I called Cox on 10/4/19. They sent a signal to the box, the light went off for 24 hrs and it’s now back on. While I talked to the phone help they mentioned they might have to send out support help if this didn’t work. Won’t call for out help since I really believe the software needs a redesign. Even if I exchanged the Contour box all I would get is a refurbished one anyways. Have been with Cox for 24 years so I kind of had got use to these problems.
I have the same thing going on with mine. Steady yellow light on the data box. Nothing else seems amiss except the box is a bit slow to react at the moment. Is there a big update going out that takes this many days? Or is there a widespread problem?