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I am joining the long list of Cox customers who “upgraded” to new Contour 2 receivers. Immediately I started suffering from the RDK-03033 error. Of course I checked all connections repeatedly and have suffered through too many restarts to count. Add to that at least four separate remote sessions with Cox to try to diagnose and fix problem. The last session took more that two hours and no resolution was received. When I asked if a technician could please be scheduled to come out and personally diagnose the problem, I was told to be prepared to pay a $75 installation service fee.
At no point was I ever told this is a common problem with no known resolution. I’m finding out that this is happening A LOT. Someone please tell me why I am paying $200 a month for the aggravation of having to endure a 15-minute reboot process every time I want to change the channel???
I’m fed up and looking for a solution. Rabbit ears are looking pretty attractive at this point. What’s the answer Cox?
Having the same issue here... wasted all day rebooting and with much more frequency than in the past. Now I can no longer get past the Welcome banner and the Contour "boot'... I even tried resetting from the "Cox Connect" iPhone app hoping it was just an bad system update. To no avail. Seemed to work for an evening but this morning right back to the same *** issue. Nothing has changed on my side. No splitters added and the such. May just take the Contour back and get a replacement unit.
All connectors are tight. All the non-Contour mini-boxes that we have in the home (4) are operating fine. So we are definitely getting a signal. This Contour box has been giving us issues for awhile. Also, I ran DOCSIS WAN (192.168.100.1) and all the numbers seem good (within acceptable)...
Too add... I just took one of the mini-boxes and hooked it up to the Contour connections and we have a picture w/sound.
The numbers came back via 192.168.100.1 as satisfactory based on the modem I am using (Cisco DPC3010). That has me thinking that it is the Contour box itself that has died.
I will though go ahead and submit to email@example.com to cover all the bases. Thank you.