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We are watching the opening night of the NFL and can hear the Spanish translation softly in the background. I made sure we had English selected as our language and we did. Just for kicks, I switched it to Spanish and it began broadcasting only English—but every other channel is Spanish. I have also had a few channels randomly begin broadcasting with the video description for the visually impaired playing. Assuming this is some kind of Cox bug? Only had Cox for a few months in a brand new house and it is terrible. We have had all kinds of problems.
Claws said: I made sure we had English selected as our language and we did. Just for kicks, I switched it to Spanish and it began broadcasting only English
From that I'll guess you're streaming with a browser or using the Contour app and not watching the TV broadcast. When I watch the NFL game on watchtv.cox.com (NBC) with Chrome, I hear the same thing you're hearing. There is English audio with Spanish in the background when SAP is OFF, but audio is clear English when SAP is ON. There is no issue with TV audio on the Contour box.
It is happening right now (8:20 Saturday night) on ABC channel 7 with the cable box.; not the app. We had the same on NBC channel 4 on Thursday night. There is nothing wrong with our SAP settings. All other channels are in English as normal. We called customer service Thursday night and they tried to gaslight us as well. Hard to believe Cox has NO IDEA what's going on.
Hi, Kevin. It was just the one channel that was affected. Hasn’t happened again. We were watching through our Contour cable box. Thanks.