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Favorites Disappeared From Favorites Guide

Over the weekend, all my favorited movies and TV shows disappeared from the Favorites Guide (Contour button > Saved tab > Favorites tab) but they still are individually flagged as favorite. 

I spoke to some of your chat agents, several of them, but I’m 100% certain they are outsourced overseas and script-bound because not a *** one of them had the slightest idea what I was talking about— not one— and I was speaking in perfectly plain English (I hope whichever agent is assigned to this post is not overseas, please god.) 

I have restarted my device, unplugged it, unplugged the coax cables, and my Favorites Guide is still empty. 

Obviously, several people are having the same problem. As a company, I hope this is now a known-issue, with a resolution in progress. 

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