Cox Contour on Browser has no sound for home but does for TV Go

Greetings,

I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser.

However there is no sound for some channels. TNT, Paramount, WGN for example have video but no sound. I have cleared the cache and reset the browsers and rebooted....al the tech stuff. Still no sound. Funny though, that when I access TV Go on the same network (as if I were not home) the sound and video are just fine.

I contacted Cox and they had me go through all the troubleshooting as if it were my system but nothing. They then said that they will submit a ticket. Well that ticket is in the proverbial black box of purgatory.. No more from Cox.

When I use my Contour App on my phone the video is choppy or stuck and no sound. for the same channels. There is something clearly wrong with the signal being sent for certain channels.

Anybody else have the same issues?

Thank you.

Sal