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I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser.
However there is no sound for some channels. TNT, Paramount, WGN for example have video but no sound. I have cleared the cache and reset the browsers and rebooted....al the tech stuff. Still no sound. Funny though, that when I access TV Go on the same network (as if I were not home) the sound and video are just fine.
I contacted Cox and they had me go through all the troubleshooting as if it were my system but nothing. They then said that they will submit a ticket. Well that ticket is in the proverbial black box of purgatory.. No more from Cox.
When I use my Contour App on my phone the video is choppy or stuck and no sound. for the same channels. There is something clearly wrong with the signal being sent for certain channels.
Anybody else have the same issues?
It's on their end but until one of their techs tries watching TNT on their phone you will get nothing but run-around.
On both my mobile apps and desktop browsers i will get no sound on specific channels. And it started a month or less ago. And i have not updated my mobile Contour app in that time.
However, i did get the audio back half the time when visiting the SAP settings and choosing either espanol or video description, whichever happens to be available.
I am back to the sound not working This is really odd for sure. A majority of the channels work fine. It is just a few that do not work with sound. the video description button is not able to be changed any more.
letti001....Cox says outage in area, are you not getting any sound/video on all channels or just on specific ones. Does the SAP slider not work either. I noticed that, depending on what station you view, different 3 indicators light up. No light, no option available. As CurtB says above, different markets have channel grids that differ. Cox also mentioned to check if CC works on the station, although it has nothing to do with sound working.
Sorry, but it is not an outage. The sound works for nearly all channels except a couple and when the video description is available, I can click on that button and get sound. Also, the secondary audio works. I also checked and have more than 100Mps download speed. I do not think there is an outage of a handful of channels for audio and the other channels work fine.
Secondary audio works. CC works. Nearly all channels work. And this problem has been going on for several weeks. Not new. I do not think it is from outage. On the other hand, I do not know what to think as it is quite odd.
When the video description tab is available, I can get the normal sound albeit with the video description.