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I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser.
However there is no sound for some channels. TNT, Paramount, WGN for example have video but no sound. I have cleared the cache and reset the browsers and rebooted....al the tech stuff. Still no sound. Funny though, that when I access TV Go on the same network (as if I were not home) the sound and video are just fine.
I contacted Cox and they had me go through all the troubleshooting as if it were my system but nothing. They then said that they will submit a ticket. Well that ticket is in the proverbial black box of purgatory.. No more from Cox.
When I use my Contour App on my phone the video is choppy or stuck and no sound. for the same channels. There is something clearly wrong with the signal being sent for certain channels.
Anybody else have the same issues?
I can't even get the watchtv.cox.com website to load, no matter what browser or PC I use.
I tried restarting Firefox, and finally restarted my computer....no luck, cannot re-logon to watchtv. ID/pass, who knows...must be on COX side...at least my TV works. Frustrating for you Apps/online guys with no sound or connections
KevinM2....I'm using Firefox, and do have problems with the login. Cleared the cache, history here. It sometimes works and other times fails. I've used Chrome and Edge. I'm able to login/off and re-login to these, so far. With FF, I can't seem to pinpoint the problem...after enter of id/pass, the screen re-displays and I need to re-enter id/pass then I get a message. I've been trying to play with different login paths to the watchTV for Cox... I see an Adobe Flash msg on the Chrome/Edge, but I believe that is after my ID verify. With FF, I get the Whitelabel error from above. I've also looked to see if there are any bloc of the idm.east.cox.net
Now about the original poster's, not getting sound on the TNT 18/1018 channel. I get NO sound using all 3 browsers....there may be others, but TNT is a no sound for me.
Just an update...I adjusted my FF bookmark, maybe this was a problem. I Signed off 3 times but was able to login back to my watchtv.cox.com to see the Live TV site. TNT 18/1018 still no sound. 2 and 1281 Starz have sound. Looks like a glitch.
Here is my last update for today...my Foxfire now seems to be stable for open/close the watchtv site. Weird that the bookmark path had maybe something to do.
TNT 18, has no sound. Paramount 52 is stuck, no sound or motion. WGN 68 works fine for sound/motion. Poked around a few other channels, looking for maybe old movies or series, or non-HD channels.....couldn't find any here in SoCal.