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New DVR on demand now not working

A tech was out today and swapped out my DVR box. He said it could take a while for all my scheduled recordings to appear on the box. They actually all have shown up already but on demand is not working at all. I keep getting the error xre-03092

Could this be part if the system not quite communicating right yet like the recordings or is there now something else wrong? I have already tried resetting the box twice. Same error.

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