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Is a Contour 2 device "bound" to a certain cable connection/TV set within my home?

I have two Contour 2 devices (main and satellite).   Last night I wanted to experiment swapping the two boxes on my two TV sets because I have issues with Netflix watching on the main device (video "stutters") and I don't have this problem on the set with the satellite device.

I swapped the two boxes and noticed that neither would boot.  I then noticed that I had no Cox services; phone and Internet were out.  I called Cox support and they said they couldn't connect to me to test connectivity; I then called neighbor on cell phone (also Cox customer) and she wasn't having any problems.   I put both devices back in their original location and within 10 minutes my services were back.

I suppose it could be a coincidence that I had some sort of Cox outage when I tried this but the timing seems suspect, especially since the service came back on its own (I guess) after putting both devices back in their original location?

Did I cause this mini-outage or should I be able to swap my Contour devices with my two TV sets?


  • It sounds like a momentary issue with your Internet modem.  If it's an all-in-one device (Internet/phone/WiFi), it would cause a complete outage.

    Swap again to duplicate.

    How is the "stuttering" box connected to the Internet...wired or wireless?  There are a few things to troubleshoot without relocating equipment.  You could use a wired connection, increase its QoS on the router, swap the HDMI cables, review the video settings on the TV. etc.  If you still can't correct the stuttering, exchange the box.

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