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I am relatively new to Contour, and I am at my wits end. Cox set me up to record shows on their cloud server. When I try to watch a show recorded in the cloud, the playback is often interrupted by loss of picture, sound, or both, plus picture freezes. The frequency and severity of the problem varies, but at its worst, it renders the program unwatchable. During these periods, it is also impossible to use FAST FORWARD, as the picture freezes as the time line progresses, making it impossible to know when to stop FF. I have had three service calls, which have included replacing the coax in my house. The technician told me it was not at my end. Live TV does NOT have this problem, nor does ON DEMAND or streaming on Netflix.
I'd also like to know if you got this resolved too. I'm also having the same problems and have the first service call tomorrow. if it's so messed up I want the dvr with a hard drive back.
Hi Becky, I'm having problems again! this time it gives me a message "network not responding" nothing on my dvr will load. it wont let me record any thing new. I called support this morning and she did't set an appointment just said she turned it in "someone will connect with me in the next 24 to 48 hours" this is not good
just got home and for the first time since 3am I have full use of my DVR. I sure hope they have this fixed. This is the second time in a month and it's getting old!