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This has been happening a lot lately. I press a button on the remote, I see the green remote light on the box, but the box doesn't do anything. Sometimes it just takes a while, sometimes it never responds. Sometimes it executes all the button presses I've made while waiting for it to respond.
Changing the batteries (or just wiggling them) seems to help sometimes, even when they are still pretty new, so this might be a remote issue.
Sometimes I get a message along the lines of "having trouble connecting to your receiver" along with an error code. It says to try again in a while and/or reboot the box. I want to take a picture of the error, but it disappears before I can grab my phone.
Is this a signal issue, remote issue, or problem with the box?
I will reseat all connections from where the drop cable enters my house to the cable box.
Is there a way to get the cable box to show the signal strength? I have the Arris XG1. I Googled for that but didn't find anything that worked.
Thanks Becky, I got that diagnostic menu to come up, not sure if I found signal strength or not.
But I have a different question. I get the delays and the error message when I press play or pause or fast forward on a program I've recorded on my DVR. To me, that seems to be local to my house. I'm not sure why signal strength would play a role here at all. Do you have an answer to that?
Thanks Becky. I will make every effort to capture that error message, but it disappears so quickly I can't take a picture of it.
What's a T3 error? We have a modem on the line as well. Once and a while it seems like the internet connection drops, but it comes back so I'm not sure it's dropped or the site I'm connected to is just slow.
I have not seen the error message since I re-seated all the cable connections last week, can you please let me know if you are still seeing errors?
I have seen some delays when I push a button on the remote. Sometimes it takes 10 or 20 seconds to respond. I don't think it's the remote, as I can see the green light on the box whenever I push a button. It's like when your computer is slow, you click something but nothing happens for a while.
I've see the delays when I press a button on the remote, but I haven't seen the error message. It doesn't happen with every button push, just some of the time.
I still don't understand why the box would need to communicate when I'm playing something stored locally on the DVR.
I was finally able to capture the error. I'm getting error RDK-03033. I Googled that and it seems I might need a MoCA filter. Is this something I can install myself? Seems pretty simple to me. There is a three way splitter where the drop comes into the house. One goes to the modem, one to a TV in the master, one to the DVR box in the family room. Just add the MoCA filter to the line that goes to the DVR.