How do I activate my mini box? I followed the instructions and the error message says its taking longer than expected....It references cox.com/minibox, but when I go to that web address there is no "activate" option....I called the help desk and Shonda was super friendly and patient, but she could not help. I dont want to wait for a tech to come to my house just so I can watch basic cable.....

Our mini box completely stopped working today. Its says "There is an interruption in service". The dvr in the living room still works but not the mini box in the bedroom. Hooray for COX minibox

Hi shawntemple, Is the cable straight from the wall to the mini box or is there a splitter?

Hi Minibox, Are you getting this message on all the channels? Is the cable straight from the wall to the mini box or is there a splitter?

Yes on all channels now. Cable from wall to mini box. HDMI from mini box to tv

Hi Minibox, There's an error code associated with the message "Sorry, we've detected an interruption in your service. Check for loose connections from the wall to the mini box to make sure they are secure. If the problem persists, please contact Cox Customer Support at (866) 961-1207 to restore service. Reference x.x.x when calling." Please share the error code. Thank you.

Mini Box activation | Cox Community

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MINIBOXSUCKS
New Contributor
9 years ago
Our mini box completely stopped working today. Its says "There is an interruption in service". The dvr in the living room still works but not the mini box in the bedroom. Hooray for COX minibox
StephanieA
Former Moderator
9 years ago
Hi shawntemple,

Is the cable straight from the wall to the mini box or is there a splitter?
StephanieA
Former Moderator
9 years ago
Hi Minibox,

Are you getting this message on all the channels? Is the cable straight from the wall to the mini box or is there a splitter?
MINIBOXSUCKS
New Contributor
9 years ago
Yes on all channels now. Cable from wall to mini box. HDMI from mini box to tv
MariaL
Moderator
9 years ago
Hi Minibox,

There's an error code associated with the message "Sorry, we've detected an interruption in your service. Check for loose connections from the wall to the mini box to make sure they are secure. If the problem persists, please contact Cox Customer Support at (866) 961-1207 to restore service. Reference x.x.x when calling." Please share the error code. Thank you.
shawntemple
New Contributor
9 years ago
The cable is straight from the wall into the minibox. It passes the connectivity test and software test. The problem is the activation takes waaaay too long and it times out. The first time it happened I was told to reference 2.2.5. But after speaking with tech support on telephone and retrying the mini box, I just keep getting the "taking longer than expected" error. The tech supports claims to have sent the activation signal, but nothing helps. Getting frustrated....I just want my basic cable upstairs....
StephanieA
Former Moderator
9 years ago
If there is an underlying signal issue, all steps we try here will fail. Did that outlet work before the digital transition?
shawntemple
New Contributor
9 years ago
Yes, the outlet worked fine.
DustinP
Moderator
9 years ago
Hi Shawntemple,

When you're home, please try the following and report back to us with an update. Please unplug the power to the Mini Box, and reseat the coax and verify the coax to the wall and Mini Box. Once the power is reconnected and the Mini Box finishes initializing, attempt to verify your channels. Thank you.
shawntemple
New Contributor
9 years ago
So....on a hunch, I went home and replace the HDMI cable that was used previously with the bigger cable box and swapped it with the HDMI cable (with blue plug) that came with the mini box. It worked. Problem solved.

I guess not all HDMI cables are the same.

I cancelled the appointment for the tech to visit my house.

All good.

Thank you, Cox!