Recent Discussions
Help me get back the money I lost that I didn't buy
In March on the 16th or 17th, I bought an iPhone 15 pro max from you with a $300 customer discount, but the order was canceled and a few days later my money was refunded when I bought the phone at 1013.49. $ was reduced by $300, but on April 16, I received a notification via gmail that I had to pay the iPhone 15pro max phone bill for $1013.49 and it would automatically be paid on April 17 and I immediately I was immediately startled, why do I have this bill, this phone was canceled on April 17, why are you charging me extra money and I have never received a phone, I immediately went to the local store for help and they couldn't help so they told me to call cox's support department and I called for support and they transferred me from one department to another and I I still don't know if I will get a refund because on April 17, $1013.49 was deducted from my account and I didn't buy or receive anything. You guys said you would contact me after 48 hours but until now. I still haven't received any calls and I'm very confused as I don't know if I can get my money back because it's a big deal for me, I hope they get refunded, you can check the history. My order can be seen that the iPhone 15pro max I ordered has been canceled and there is no information that I have received the goods and somehow I have an invoice for 1013.49$ for the iPhone 15 pro max that I ordered. cancel
When will cox mobile support Google Pixel phones wi-fi calling?
When we switched to cox mobile from Verizon we were told that in home wi-fi calling was supported. Apparently it is only supported on iPhone and Samsung phones. We need this capability because our home does not have good connectivity to a cell tower. We knew this and made the decision to switch because of the wi-fi calling capability of cox. I have already escalated this through support and they have no answer except to refer to the web page linked above . Samsung phones were enabled in August 2023. I also asked about network extenders which we used to use with Verizon before they rolled out wi-fi calling. Cox mobile does not support network extenders. I know wi-fi calling is possible because we used to have it with Verizon on the same phones we currently have. When will cox mobile roll out in-home wi-fi calling for other android devices like a Google Pixel 7? If there is no firm date or at least a target date, then we will need to switch providers again. Extremely disappointed.
Cox Mobile Plan without Cox Internet
Im a 4 year Cox Internet Customer and recently added Cox Mobile + a new device. Im moving across my state and Cox doesnt provide Internet Service in this location, would I be able to keep my Cox Account / Cox Mobile plan if I Terminate my Cox Internet once I move?
COX Support Response is really poor
I wanted to unlock my device and for that i contacted support team via Chat. I had to wait 10-15 min for each response from Support while chatting. Very Poor Service and response. When I asked why taking this long it just "We are checking please wait" I really need to think of switching back to other service provider.
