Read the forum guidelines
Incoming calls do not connect and continue to ring for the caller when I hit the talk/answer button on my home phone. It does stop the ringing on my system, but no connection is made. I have called from my cell phone and can still hear the ringing as though the call was never answered.
I can make outgoing calls with no problem
Look in its Instructions to reset and then re-register the problematic handset.
Ok, reset didn't work. What do you mean "re-register"?
To reset means to return the handset to its factory default settings. Re-register means to instruct the handset to which frequency to communicate with the base unit.
Provide its make/model and I'll try to find a User Guide.
I do have the user guide - I was just wondering if there was an extra step with the Cox equipment I needed to perform.
No extra step to re-register the handset to the base unit with Cox equipment .
Just make sure either the base unit or wall jack is connected to Tel-1 of the Cox telephone modem.