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Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
My call history stopped working in late August but the last time I downloaded my call history was 8/1/2022. The last call downloaded was 8/1/2022 at 7:18 am PDT. I am missing 90 days of calls on my cumulative spreadsheet and at the end of this month (November) it will be 120 days and Cox will start dropping calls from the call history (it only goes back 120 days) and they will be lost to me forever. Cox hasn't provided any details about what is causing the problem, but if they can convert my call history to a CSV file and send it to me I can strip out the calls needed to get current and the 120 day issue will be pushed further out. I'm desperate.
If a corrupted call entry is causing the error, "Call history" might start working again when the corrupted entry is dropped after 120 days of availability expires. That would require the back-end process that deletes expired entries to function properly. But, an error would affect Cox's processing, so error resolution would be a priority. You would lose some data, but your Call history should work going forward for calls that occurred after the corrupted entry. If this is the case, Cox wouldn't tell you to wait 3-4 months, but they would probably have reason to believe the error will correct itself... eventually.
The web page displaying call history fails because it uses a collection that includes the corrupted data even if your days criteria is limited to calls after the date of the error.
CurtB mentioned that if a corrupted call entry is causing the error, "Call history" may start working again when the corrupted entry is dropped after 120 days of availability expires.
If it doesn’t then my calls will be lost forever. Can’t Cox just send me a waiver of privacy rights to sign so that someone can look at the data in my file, even print it out if necessary. There is nothing in my call history that I want to hide from anyone. It’s mostly incoming robocalls.
Or send me a copy of the file and let me know what program it is written in and I will find a way to print out the data and manually find the corruption. There are usually about 100 calls a month so manually looking at 300 calls might take 15 minutes, including a coffee break.
Twelve days ago CurtB commented that call history might start working again if a corrupted entry is dropped after 120 days of availability expires. I inferred that perhaps Cox is just waiting to see if that happens. If it does then I will lose the calls from 8/2/2022 through the date of the corruption (my last download of the call history was on 8/1/2022). This is not a trivial problem. I have a long running dispute with a former tenant and may need proof of phone contacts between us if it goes to court. There are only 15 days left until the 120 day cutoff happens, I am perturbed (a more polite term than my first choice) that call history still hasn't been fixed despite many assurances that it is being worked on for almost 4 months now.