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Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
Just so nobody is confused about SBCGlobal, AT&T and Yahoo. Back in the day, SBCGlobal was an Internet provider but after rebranding, mergers and selling to other companies, there is no more SBCGlobal.net.
However, its users can still use their defunct email accounts by logging in through special AT&T or Yahoo portals...which were part of said mergers and selling.
For example, if Cox finally terminates all email service, its current contractor may allow us to continue using our email addresses with the Cox domain. Then it would probably become Cox Email Service "Currently from [whomever the contractor]."
Becky, where do your Non-Delivery Reports for email go...to the Help Desk account?
I'm thinking because SBCGlobal has such a convoluted history of mergers and selling, the Internal Cox DNS may not have a Mail Record for SBCGlobal. Your contractor for Webmail probably does but not your "in-house" DNS.
Do you normally use Webmail at work? If not, could you try logging into your Webmail to send the OP a test message?
Good questions & suggestions. Way above my pay grade. My sister's cable company discontinued their email service and it was a nightmare for her to move everything to Gmail.
Have you done anything to rule out an authentication issue like clearing cox.com cookies to force re-authentuction with your Cox credentials? It may not help, but it can't hurt.
OP has no credentials for Cox email. OP only logs into Cox account to check Call History. I hate to say this but I just checked, and my Call History works flawlessly. Does yours?