Read the forum guidelines
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
Have you done anything to rule out an authentication issue like clearing cox.com cookies to force re-authentuction with your Cox credentials? It may not help, but it can't hurt.
OP has no credentials for Cox email. OP only logs into Cox account to check Call History. I hate to say this but I just checked, and my Call History works flawlessly. Does yours?
The credentials he uses to sign into his Cox account in order to view call history are the ones to which I was referring. He has never had a Cox email account. My Call History failed a couple of times a few years back, but has worked fine during the recent issues people have reported
As you correctly stated in a previous post, call history is retained. But, for some reason, it's just not currently available for the OP to view. One possible reason could be an authentication issue with Call History. Clearing his cox.com cookies to force re-authenticating with his Cox credentials might cause a reset. But, even if it doesn't fix his issue, he would be no worse off than he is now.
Oh, okay. Everyday for the past 10+ years, OP has logged into Cox account to check Call History and has experienced the occasional glitches as us. This time, however, it had lasted 3 days so OP reported the outage on the Forum. Blah, blah, blah, "send us an email." Now, here we are troubleshooting email.
Troubleshooting email started because the OP complained he hadn't received a response from Cox Social Media. They received his email, but he didn't receive emails they sent to him. Failure of Call History and not receiving their emails are two separate issues. I'm not troubleshooting his email issue any more. He can get a gmail account... to communicate with Cox.
I think the emails are queued on a server somewhere because SBCGlobal.net has been a defunct domain since, well, I don't know how long. However, the SMTP addresses are still valid because AT&T and Yahoo inherited the addresses and provide web portals to check SBCGlobal accounts. It's weird because these are vintage accounts..
I just tested Call History and happened to notice a voice mail from yesterday. However, my phone just had the normal dial tone without the voice-mail stutter that I rely upon to let me know when I have a voice-mail. Another phone issue.