Call History Not Working

Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records"  Five days ago Tiffany told me to send an email to Cox which I did but they did not respond.  Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday.  Still not fixed.  This has been a recurring problem for 7 years.

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  • Hello MasterMyDomain,

    I am truly sorry to hear that you did not receive a response back to your email. We normally respond within 30 minutes of receiving the email. Have you checked your spam folder to ensure our response did not go there? Can you send us another email? Our email address is cox.help@cox.com.

    Tiffany R.
    Cox Support Forum Moderator
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