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Can a phone account be locked so that the number can't be ported out from Cox?

My father's phone number was ported to another carrier.  He didn't want that, but who knows what the other company said or did.  In my option they were preying on the elderly.  I am hoping that there is a way stop this from happening again by locking it down somehow.  Is this kind of thing possible?  Maybe require an additional verification step on the Cox side of the transfer so there is a double check before the transfer happens?  When this happened, it took about a week to figure out why the phone stopped working, and then a week to get the number ported back from the other carrier so it was pretty frustrating.

Thoughts?

Thanks

Dave

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  • @DaveMM

    Hello, we deeply apologize for the unfavorable experience your father had with our company, In regards to porting phone numbers from other telephone providers, there are specific rules in place that all telephone providers must adhere to.

    1.) The ported number must be in the same rate center that you reside in. In other words, if you are moving from one location to another, the phone number must be within the same rate center in order to be ported over. If the phone number crosses rate centers, the port cannot take place

    2.) The customer's name must match exactly what is on their account with the other provider.

    3.) Customers must keep the telephone number active with the other service provider, in order for the port to be successful. The telephone service is then canceled through the other provider once the port completes.

    Jonathan J
    Cox Moderator
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