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It has an available/free tone, but does not accept any incoming calls. All incoming calls are immediately sent to voice mail and it does NOT ring at home. Why?
Okay. I just wanted to ensure you only have 1 modem. I have 2 so I'd need to select the correct modem. However, this doesn't apply to you because you only have 1.
This could be a software or hardware issue.
Software: When Cox resets your modem, Cox is only resetting the modem. Resetting a modem would not clear any Phone feature (software) you have enabled in your Cox account. Log into your account and check for any enabled feature.
itz said: but people cannot call us as it doesn't ring.
What does the caller hear when they call you?
Since calls immediately go to Voice Mail, I assumed whatever greeting the OP recorded.
I think there may be something in the house giving an off-hook signal. If OP has other phones in the house, I wonder if those also hear a dial tone.
Thank you, Bruce. Yes, I checked and deactivated everything that I could see. Also, deactivated lots of/all features with *... I even deactivated the voice mail online thinking that it could perhaps ring then, instead of going to the voice mail. Nope. Nothing fixed it.
A technician is supposed to come tomorrow evening, but I was hoping that somebody online would know what is happening...
It says "Number is not available right now. Please, leave a message after..."
(and it doesn't ring at home, at all)