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I moved 4 miles in the same city and asked to keep my land phone number I had for 15 years, always with Cox.
Without hesitation, the operator said "sure we can, sign up for the $10 plan here!".
After 6 weeks and several phone calls and store visits, they told me that they couldn't transfer the number.
Did this happen to anyone else and what did they do? Should I continue wasting my time calling the support center or should I give up and ask for the line to be canceled? I won't be using a phone line if it's not the old number.
Thanks Crystal. I am confused. What do you mean "this is not how it works". I let Cox take care of this request when I moved. Is firstname.lastname@example.org a different customer service I contacted for the last 6 weeks by phone, chat, text, email, and in-person? I've been told that my number transfer was still 'pending' but if these new channels have special powers, I'll give it a try! Thank you.