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Good day everyone!
I've just upgraded to Gigablast internet + phone. Cox shipped me the "upgrade kit", No mention of any modem rentals. Two days later I've noticed that now I have a modem rental fee in my billing.
So I've contacted Cox via chat and I am being told that Panoramic modem that they sent me can't be purchased, that I can potentially buy my own modem (problem is there isn't a single modem available that does phone + internet that's cox certified AND that is actually available for purchase). The ARRIS TM3402 isn't sold anywhere and neither is Technicolor GM4141. I can't get a straight answer why I need this tacked on service and how would I be able to have the phone service if I get my own modem from the list that doesn't have the phone line connectivity.
Any ideas what to do? I am not super interested in paying a rental fee to Cox for modem that I don't want AND didn't ask for. I'd rather buy one myself, but it doesn't seem that anyone sells ARRIS TM3402 or Technicolor GM4141 (which is kind of garbage, I'd want to avoid anyway, due to the noise it makes)
Cox should provide the TM3402 for free since it's a phone modem. The GM4141 is a modem router, so the extra router part cost you money. I assume you have your own router?
Yup. So all I really need is just a modem, and I was trying to get it, but their online support told me I can only rent.
Online chat is useless. Either email Cox at email@example.com or call them and ask for Customer Advocate Group (CAG) if the Tier 1 rep. can't help you.
If you're still around, I'm curious how this worked out. I'm in a similar position.
Take your old DOCSIS-eMTA to the Solution Store. Inform the Solution Store you want to upgrade your data plan but need a new DOCSIS-eMTA. If the Solution Stores starts pressuring for the Panoramic, inform them your router and all your devices currently only work on...and currently work superbly with...60 GHz (802.11ad). Then the Solution Store will insist your devices are backwards compatible with Panoramic. Just because it's backwards compatible doesn't mean DCMiller has to step backwards. The Solution Store will then issue your new modem. Ta-da!