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Calls on my landline have been dropping calls for the last month. I have tried tech support with no help. Tried new phones, rebooting modem and nothing helps. A tech was sent out to replace modem and when I explained problem he said many customers are having this problem, it is a glitch in the modems software, and even replacing with new will not help as the glitch is in there as well, and no idea when it will be fixed. I am so upset that I do not have a reliable land line. Can the moderator shed on this problem?
I'm writing on behalf of my elderly mother who has dementia. When I call her COX dsl landline (which is directly connected to her modem), I run into the issue that she picks up, says hello, and a few seconds later the call disconnects. This is extremely frustrating and puts my mother at risk. She is in an assisted living facility and I can't get in to fix the problem. Can a technician please go to help her!
As long as you have her account info, you should be able to call(or email firstname.lastname@example.org) and get the appointment yourself. Just be warned there may be a charge if it turns out to be a inside problem.
BTW, If it is Cox, it's not a DSL landline. Cox does HFC and Fiber. What made you say it was DSL?