Calls cut off at exactly 30 minutes

Whenever my call length hits 30 minutes the call is automatically cut off. Is anyone else experiencing this issue?

  • Hi everyone,

    We have found that this is a known issues of calls dropping after 30 minutes if the phone cord is plugged into the incorrect port on the back of the phone modem (Tel 2). If you plug the phone cord into the Tel 1 port of the phone modem, this should correct the issue.

    Cox Support Forum Moderator

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