Cannot manually block a number

I press *60, then 2, then enter a valid 10 digit number and am told it is an invalid number.  But if it was the last number that called and I press # it is successfully blocked but when it is read back to me it puts the number one in front of it, eg, 222-222-2222 is read back as 1-222-222-2222.  This started yesterday.  At about the same time this problem started Cox began putting quotation marks around the caller's name in the call history which I now have to remove if I want to sort the spreadsheet by name.  I'm not a novice in this area,  I've been doing this on Cox every day for over 3 years without problems.. 

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