Read the forum guidelines
Reading on the forums that they do, but whenever I call or chat with support, they are telling me I need to rent a modem for $10.99 a month, or if I want to purchase one for $129.99, I have walk into a Cox Store. Nevermind the fact that Cox is saying the only way to purchase is to walk into a store in the middle of a pandemic, but why the conflicting messaging?
Just to be clear, I have Google Wifi as my router, so I only need a modem that I can connect my phone to, and an ethernet cord to the Google WiFi.
Hmm...sounds like bad info. Read this post and if you still have questions, ask.
Thanks, that's exactly the information I thought was correct. My last phone call I end asked specifically for the Arris TG1682. I was told it would be $10.99/a month. When I asked how Cox could charge me for a phone that was required to have the phone line, I was told 'all modems supplied by Cox come with a charge.' I don't know what the problem is, but this is the 3 rep I've dealt with telling me the same info (2 on chat, and one via phone. If someone here could help I'd be EXTREMELY grateful. Have a msg out for Cox Twitter support, as they are usually on the ball, but understandably they are a little busy right now.
As you know, the ARRIS Surfboard TG1682 is DOCSIS 3.0, Cox Voice and WiFi. Sure, if you need a DOCSIS and WiFi, Cox will rent it to you.
However, you already have a DOCSIS and WiFi, so you only need the telephone modem (eMTA). Cox used to have standalone eMTA devices but I believe they've issued all. Cox can't rent you an eMTA, so they'll have to issue something and if that something is a combo device, so be it. Free issue. Some day you'll need to return it so don't lose it.
Also, if you go to the Solution Store for your eMTA, make sure the rep performs the required third-party verification process. Mine didn't and it screwed me up for a week.
eMTA! That was the magic word! Think I finally got the ball rolling with them now, thank you so much!