Read the forum guidelines
My original post has been closed. Problem still exists 4 months later. I've been escalated and escalated with still no resolution. Yesterday I got an email from the Field Supervisor that I am just going to copy and paste below because it's telling me they might have found the problem and that fixing the problem might be at my expense!!!
Your costs won't increase in all cases. I think somebody at Cox confused something because the Technicolor CGM4141 does not have Cox Voice. Your current combo device (DOCSIS, WiFi, eMTA) supports voice.
Are you renting the TG1682?
Bruce said:Technicolor CGM4141 does not have Cox Voice.
Are you sure? It has 2 RJ11 ports on the back.
Wow...that's a big pix! I think you've corrected me on this before. In the future, I'm sure you'll have to correct me again because I won't remember the Techno supports Voice. I just go by what's cited on the List o' Modems.
Either way, Cox should replace the defective PW6 and charge the same rental fee. There would be no reason to charge more for the same service albeit giga features...which the OP wouldn't need.