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We switched from Verizon to Cox yesterday and ported our number over. We went through the third party verification 2 weeks ago and now that installation took place we can’t receive any incoming phone calls. We have a dial tone and can dial out, but when I call my home phone number on my cellphone my home phone does not ring. I’ve been told by reps my number has been ported correctly, but I doubt that since my phone service should be fully operational. I don’t know what we ca do. A tech is scheduled a few days from now but this is completely unacceptable for a new customer not to have fully operational service. I am afraid that when my service terminates with Verizon in a few days I will lose the phone number I’ve had for 43 years because the port was botched.
Have you tried having someone on Cox Voice calling you? Is it only Verizon customers effected? It could be the number is still in their(Verizon's) switch.
We’ve tried calling using our cell phones which are on sprint. No one can call us our phone will not ring.