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I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
I'm back (sadly) to say my problem is back. It did disappear for maybe a week but it is back with even more frequency in a given day than before the 1st (of 3) technicians arrived. The last technician did give me his cell phone number and I have been in contact with him about t his but there is apparently no obvious solution. He has promised to come by tomorrow to replace the tap, per my request and is getting the "field supervisor" involved who handles the line on the street, whatever that means. Tech # 3 can only deal with what goes from pole to me....that's the best understanding I have.
@Nanette, I am glad to see that you are currently working with our techs to resolve this issue. Please let us know if this issue continues after they have completed their work. Thanks. -Allan, Cox Support Forums Moderator.
So the guy (tech #4) came at the end of the day yesterday (Friday) and replaced my tap, per my request, even though it appeared to be fine according to tech # 3. This 4th guy also replaced some pads in the amplifier down the street. Said they were corroded and, in fact, had a recall on them. They did not investigate the node as discussed before hand. This same guy also noted that the line to my house was over 10 years old, so the Field Supervisor is sending out tech # 3 to replace that today. I'm barely on the phone on a weekend so I won't be able to know until the work week whether or not things are finally fixed. Will report back.
I have been having the same problem and have found no resolution with Cox. What was the final solution that worked?