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I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
Do you use your phone modem for internet too? If so, any problems with your internet service?
To be clear, the modem you are detecting a problem with is the one that was replaced 7 days ago by a technician who came to resolve my phone issues experienced on the old modem? And, you want me to get more help via the internet? Not a phone call?
Yes, I access the internet using the modem. No, I have had no problems w with internet or TV.
You should ask Cox to send a technician to check their equipment at the pole. Be sure to specify they send a tech with a long ladder. A faulty tap could cause intermittent signal issues that affects phone service but not Internet or TV. I had a past issue with a faulty tap that prevented all my phone service, but Internet and TV were not affected.